30-Day Return Policy

At Onlywhenhome, we want you to be completely satisfied with your purchase. If you find that the piece isn't quite right for your home, please review our return guidelines below:

You have 30 days from the date of delivery (as confirmed by the carrier) to initiate a return.

• Change of Mind: For returns not related to quality issues, customers are responsible for shipping costs plus a 10% restocking fee.
• After 30 Days: We cannot accept returns or exchanges once the 30-day window has passed.

Eligibility Criteria

To qualify for a full refund, items must meet the following conditions:

• Condition: Brand-new, unused, and unassembled.
• Completeness: No signs of wear; all parts and components must be intact.
• Original Packaging: Items must be returned in their original packaging with all tags attached.

Important Notes

• Per-Item Basis: The 30-day limit applies to each individual item based on its specific delivery date, not the date of the entire order.
• Process: To start a return, please contact our support team with your order number and photos of the item in its original packaging.

How to Start a Return？

Please contact our support team at service@onlywhenhome.com with your order number and photos of the item in its original packaging. We will guide you through the next steps.

For more details, please refer to our return & refund page.

Basic Warranty Terms

At Onlywhenhome, we stand behind our craftsmanship. We are committed to providing high-quality furniture and ensuring your peace of mind with every purchase.

Warranty Coverage

This Limited Warranty covers manufacturer defects in workmanship and materials for the original purchaser. Coverage is non-transferable and begins from the date of purchase.

Coverage Duration

The warranty coverage for our products is divided into three main categories based on the specific components:

• General Furniture: This category covers standard components and materials for a duration of 1 year.
• Internal Frames: We provide a 3-year warranty for the structural integrity of internal frames. Please note that this coverage excludes any damage resulting from neglect or abuse.
• Spring Systems: Spring systems are also covered for 3 years against potential breakage or detachment.

For more details, please visit our Warranty page.