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Inspection is Key
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Shipping & Delivery Policy

At Onlywhenhome, your satisfaction is our priority. From the moment you order to the final placement in your home, we are committed to providing a seamless, transparent delivery experience.

Delivery Service Options

We offer two distinct levels of service to accommodate your delivery and setup needs:

  • Curbside DeliveryDescription: Items are delivered directly to your curb or driveway. This option is ideal for customers who prefer to manage the assembly and setup of their items independently.
  • Rate: This service is FREE for all orders totaling $2,000 or more. For orders under $2,000, a shipping fee of $99 applies.
  • White Glove Service Description: This is a comprehensive, premium service that includes personalized scheduling and professional placement of items in the room of your choice. It also covers full assembly and the removal of all packing debris.
  • Rate: This service is available for a $199 flat fee.
Estimated Timelines

We balance artisanal craftsmanship with efficiency. To check the specific status of your piece, please refer to your Order Confirmation email.

  • In-Stock Items: Typically ship within 5–15 business days.
  • Customized Creations: Handcrafted and delivered within 30–45 business days.
  • Manufacturing: Each piece undergoes a rigorous quality check. If you have an urgent deadline, please contact us and we will do our best to expedite your order
Tracking & Order Status

Once your order is on its way, you will receive a confirmation email with a tracking link.

  • Stay Updated: Sign up for SMS updates for real-time delivery notifications.
  • Support: Reach out via our Online Chat or email us a service@onlywhenhome.com.
Inspection is Key

Upon delivery, please inspect your package immediately. Your furniture is shipped in reinforced packaging, but accidents can happen during transit.

  • Damages or Defects: If you notice any issues, take clear photos of the damage and the packaging. Email them to service@onlywhenhome.com within 48 hours.
  • Missing Parts: If any hardware or components are missing, contact us right away for a swift replacement.
  • Address Changes: If you need to update your shipping address, notify us immediately. Please note that rerouting charges may apply once the shipment is in transit.